Frequently Asked Questions
Everything you need to know about shopping with GoldenKoi.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Simply visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
GoldenKoi accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are the products on GoldenKoi authentic?
Absolutely. We pride ourselves on quality and authenticity. We source our inventory directly from authorized distributors and verified manufacturers to ensure you receive genuine products.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.